Resume/CV

Professional Experience

•     California State University-East Bay. Hayward, CA

       Director, University Unions (8/16-Present)

• Oversee the day to day management of 2 Student Unions which are self-funded enterprises totaling 71,883 square feet and is home to a variety of meeting rooms, study areas, TV lounges, casual gathering areas, commercial, office and recreational spaces.

• Provide visionary leadership, strategic planning, and overall administration and management for the department.

• Responsible for all activities and programs that occur within the University Unions including overseeing the entire operation and personnel, coordinating all Human Resources needs for the department. Supervision of 6 full time staff members, 20+ students.

• Responsible for the creation, implementation, and adherence to all CSUEB policies concerning usage of the University Unions.

• Responsible for the development, management and enforcement of the $3 million annual budget, including earmarking funds for facility improvements and programming throughout the unions.

• Oversee the management of over 2500 events, meetings and activities on an annual basis.

• Oversee/manage relationship with University Dining provider (Aramark & Chartwell’s) in relation to catering and retail eateries.

• Responsible for the development and management of all strategic collaborations.

• Oversee and supervise all staff members, programs and initiatives of the Diversity Student Inclusion Center (DISC). (through 11/18)

• Coordinate and manage the university’s first University Hour initiative that was implemented in Fall 2018. Includes soliciting program presentations, organizing reservations, managing annual calendar, conducting evaluations and assessment of the overall program.

• Work closely with Student Affairs colleagues, Associated Students, and other student groups to ensure that University Unions provide services, programs, and activities that encourage robust use of the facilities, and creates an environment that supports the diverse needs of a wide range of students, faculty, staff, and guests. Serve on Student Affairs Leadership Team (SALT).

• Chosen to manage/facilitate recruiting efforts for the Division of Student Affairs at recruitment conferences (2 years).

• Organizer of the annual Student Affairs Professional Development Series.

• Serve as first responder to campus emergencies connected to the UU buildings/programs.

• Serve on the University’s Diversity Committee, providing recommendations on policies, programs and initiatives to the President.

       Campus Administrator, OrgSync/BaySync (4/13-Present)

• Project Manager working with IT to develop a customized campus engagement software (using SalesForce) for a “one stop shopping” for technological needs throughout campus. Create forms, case management processes, event management, etc.

• Serve as the Campus Administrator for the BaySync (OrgSync) software to optimize student/staff engagement through all utilities of the software. Provide monthly training and communication to all users, teaching seminars and classes on each part of the software. Provide technical support through help desk at the university. Develop annual year marketing plan to implement/introduce software.

• Meet weekly with Information Technology and other key campus officials to manage all aspects of implementation.

• Complete extensive marketing to drive usage and engagement in software; analyze data and create solutions accordingly.

• Chair the Campus Implementation Committee to administer all aspects of implementation including marketing and training.

• Conduct weekly training sessions for Users and Administrators (1000+ Administrators) to educate on how to properly use all aspects of the system. Create training documents to support training initiatives in classroom and through virtual training.

       Associate Director, Student Housing & Residence Life (Director of Residence Life) (3/13-10/16)

• Directly responsible for the overall development and daily management of the campus residential community and Residence Life program. Supervise and manage all aspects of a residential population of 1600 residents including various off site properties. Manage day to day student issues such as resident relations, security, care, counseling and conduct.

• Supervise and manage all aspects of the Residence Life Staff: 2 full-time Assistant Directors; 4 full-time Residence Life Coordinators; 5 part-time Assistant Residence Life Coordinators; 33 Resident Assistants and 20-30 Student Assistants. Responsible for overall supervision, evaluation, selection and training. Doubled the Residence Life staff.

• Serve as a member of the Student Affairs Leadership Team (SALT), working to provide direction and advisement for the division’s policies and procedures for the success of students at the university. Collaborate with other Student Affairs departments, using data, assessment, student opinions and best practices to create divisional goals, vision and initiatives. Serve as a member of the following university committees: Semester Conversion, Campus Safety, Diversity, Student Care Team (1 of 15 administrators that address all cases of student care and emergencies), WASC Accreditation, Clery Reporting and Preparation and Graduation Planning.

• Serve as the main campus liaison for Residence Life to all student affairs and academic affairs departments including Veteran Student Services, EOP, Admissions, Financial Aid, Registration, Athletics, GANAS, Student Union, Upward Bound, Diversity Center, Renaissance Scholars, etc. Collaborate with each department to manage resources and services provided to residents/campus.

• Serve as one of 3 members of the Housing Management Team and a member of the Housing Leadership Team, working to provide direction and advisement for the department's policies and procedures for the success of the overall program including topics ranging from occupancy (considering enrollment data), recruitment and retention, contracts, financial/budget planning, crisis/counseling, administrative processes/procedures, recruitment, staff structure/management, facilities management, construction, customer service, assessment, educational benchmarking, strategic development, etc.

•  Advise and assist in developing the department’s annual $17 million budget. Maintain annual operating budget of $2-3 million.  

• Develop and manage a variety of departmental administrative processes through annual year process calendar. Including quarterly campus move ins/openings and closings; special needs accommodation requests; eviction decisions; evaluation (positional and departmental) processes; front desk management; statistical management; website development/update; marketing; annual awards(nominations and ceremony); recognition; risk management liaison; and creating/managing departmental publications.

• Manage and facilitate the department’s overall annual assessment through the Educational Benchmark Inventory (EBI).

• Serve as a 24-hour on call respondent to professional staff and other university officials, managing all crises, emergencies, Title IX incidents and day to day student issues.

• Develop Student Success & Support Programs for residents on a variety of levels and services. Work with other campus departments and staff in managing all aspects of SSSP for students.

• Responsible for developing the department’s Emergency Response Preparedness Plan, collaborating with campus officials on standards, expectations and procedures. Training staff and students accordingly.

• Serve as a member of Construction Development Team in preparing all aspects of building 200-800 bed and conference facilities.

• Serve as the Advisor to the Residence Hall Association (RHA), Advisor to the National Residence Hall Honorary (NRHH) and the overall advisor to each of the Area Councils

• Developed leadership and training programs for student groups and advisors.

       Advisory Council, Associate Students Incorporated (3/13-Present)

•     Serve as 1 of 4 members of the campus advisory council for Associate Students Incorporated (ASI). Provide feedback and advise

       organization’s leadership and development on day to day issues.

•     Attend bi-weekly Open Forum and invited Executive Council meetings.

•     Serve as the liaison for ASI within the residence community.

•     Advise student board on University Union developments and programming.

•     San Jose State University. San Jose, CA

       Assistant Director, Staff and Leadership Development – University Housing Services (9/06-2/13)

• Directly responsible for the overall development of the campus residential community as a member of the Residential Life managerial staff. Originally hired as the Staff Development and Conduct Coordinator.

• Serve as a member of the Housing Leadership Team and provide direction and advisement for the entire departments policies and procedures for the success of the overall program including topics ranging from occupancy, recruitment and retention, contracts, financial/budget planning, crisis/counseling, administrative processes/procedures, recruitment, staff structure/management, facilities management, construction, customer service, educational benchmarking, etc.

• Maintain annual budgets specific to Residential Life and position; advise in department's overall operating budget.

• Re-developed department's entire recruiting and marketing strategies related to staffing.

• Responsible for the overall recruitment of 16 professional and 60-120 para-professional staff members annually.

• Directly responsible for the overall orientation and training of all positions, including developing, coordinating and presenting continual training programs for each position.

• Supervise 4-5 Residential Life Coordinators (full-time professional staff) and 9 Graduate Assistants (part-time professional staff) in all aspects of building management. Supervise 2 ACUHO-I Interns and 4 Student Assistants.

• Chair/Advise the Professional Development, Student Staff Selection and Student Staff training committees.

• Serve as the Advisor to the Residence Hall Association (RHA), Advisor to the National Residence Hall Honorary (NRHH) and the overall advisor to each of the building's Hall Governments.

• Developed leadership and training programs for student groups and advisors.

• Responsible for the overall management of the department's conduct and eviction processes, including the preparation of Cleary reports and other pertinent statistics.

• Serve as a 24-hour on call respondent to professional staff and other university officials.

• Administer staff payroll.

• Developed curriculum and taught Resident Advisor Class.

•     University of San Francisco. San Francisco, CA

       Assistant Director, Apartment Life and Off Campus Housing – Office of Residence Life (8/05-8/06)

• Supervise 2 Graduate Assistants, 7 RAs and 1 Office Assistant.

• Serve as senior member of department's management team.

• Represent the department at university committees.

• Participate in weekly Crisis Management Team Meetings consulting with Judicial Affairs, Counseling and Public Safety.

• Serve as on call for Hall Directors and the Dean of Students office.

• Coordinate all residence life committees (Staff Training, Senior Staff Selection, Staff Recognition, Student/Staff/Faculty Interaction), serving as Advisor to Committee Chairs.

• Supervise special projects and special assignments (co-created Training Intern position; facilitated Social Justice Training for Santa Clara University Orientation Department; and worked on specific off-campus housing projects).

• Co-Manage responsibilities of the Training Intern and ACUHO-I Intern.

• Adjudicate conduct cases, working with the Assistant Dean of Students, Coordinator of Judicial Affairs and other university officials in issuing educational sanctions and determining probationary status and/or housing termination

• Created judicial database.

• Co-coordinate training for professional and para-professional staff, presented specific topics based on staffing needs.

• Updated RA Syllabus and taught section of the RA Class (Student Development Theory).

• Implemented "Life Skills Training Series" for RAs.

• Assist in coordination of professional staff recruitment at conferences.

• Advise Residential Living Council (RLC) Advisors, providing training and support.

• Manage an apartment complex of 300+ students, faculty and staff.

• Advise students in off-campus housing process.

•     University of California-Berkeley. Berkeley, CA

       Resident Director (RD) – Office of Student Development (8/01-8/05)

• Managed the operations of 3 resident facilities (traditional and suite style) housing 400-500 residents, including graduate student housing. tWorked with Facilities Manager, Dining Manager, Academic Programs Coordinator and Co Resident Directors in development of residential unit. Responsible for the direct supervision of 8 RAs, 1-2 Security Coordinators, 1 Program Assistant, 15-30 Security Monitors and 1 Graduate RA.

• Oversaw the areas of training, leadership development, student conduct, administration, and programming as well as provided support in areas of counseling and crisis management. Trained new Resident Directors.

• Oversaw the development of two theme/living and learning programs: Women In Science and Engineering and Global Environment, working with faculty and staff throughout campus in educational programming and faculty/staff support.

• Advised 2 Hall Governments, Community Board, as well as a Peer Review Board (Student Judicial Board).

• Worked to re-develop policies and procedures for different facets of the department, including re-structuring and organization.

• Co-Chaired the Staff Training Committee and Chaired the Professional Development Committee for 2 years (managed budget; created vision/mission statements; created SMART goals; created monthly professional development timeline and programs for professional staff; created staff training throughout the year; and facilitated professional staff selection and recruitment).

• Re-developed syllabus and taught the 6-week Hall Staff Training Seminar.

• Created and implemented "Life Skills Training Series" for student staff.

• Created department publications and related resources (including manuals for professional and para-professional staff).

• Coordinated administrative processes for facilities and room selection.

• Worked with Manager of Judicial Affairs and Compliance and staff in Informational Technology department on the development of a judicial database used by campus officials.

• Managed yearly budget of $15,000-$25,000.

       Summer Bridge/Upward Bound Resident Director – Office of Student Development – (Summer ’02)

• Worked with administrators in planning, presentation and evaluation of the university's high school to college transition program.

• Managed a residence facility housing 140+ students for 6-week academic residential program.

• Supervised staff of 8 RAs and 1 Community Coordinator.

• Worked with members of the Student Learning Center, Athletic Study Center, Student Life Advising Services/Educational Opportunity Program, Disabled Students' Program, Admissions Office, Conference Services, New Student Services and Residential Staff to successfully facilitate Summer Bridge Program.

•     Wollborg/Michelson Personnel Service. San Francisco, CA

       Placement Consultant – Direct-Hire Positions (2/01-7/01) – Promoted

• Recruited, interviewed, prepared, and completed reference checks to place candidates in full time positions.

• Managed day-to-day client relationships, including visiting and weekly contacts to understand specific needs.

• Conducted daily marketing calls with prospective clients to generate new business.

• Assisted with job fairs and events presented by company.

       Recruiting & Marketing Specialist (8/00-2/01) - Promoted

• Coordinated regional and national publicity for print publication and internet job sites.

• Managed job postings on internet job sites and other referral resources.

• Assisted permanent and temporary divisions in all recruiting efforts.

• Inputted and tracked candidate flow and job orders on databases.

• Communicated with Managers to determine recruiting, sales and marketing needs.

• Developed marketing programs (developed new strategies to market candidates/services) for business clients.

• Coordinated processes, themes and booths for all job fairs and branch events.

       Placement Consultant – Temporary Positions (5/00-8/00)

• Recruited, interviewed, prepared, and completed reference checks to place candidates in temporary positions.

• Managed day-to-day client relationships, including visiting and weekly contacts to understand specific needs.

• Conducted daily marketing calls with prospective clients to generate new business.

• Assisted with job fairs and events presented by company.

•     San Francisco State University. San Francisco, CA

       Residential Education Coordinator (REC) - Office of Residential Life (7/98-4/00)

• Managed the operations of a resident facility housing 400-450 residents.

• Supervised 20-25 para-professional staff members and 1 Assistant REC.

• Coordinated administrative processes including opening/closing, room assignments, room changes, occupancy records, key control and front desk operations.

• Responded to resident issues and facilitated community development and educational initiatives to meet resident needs.

• Coordinated dissemination of information regarding pertinent campus resources for residents.

• Assisted with the selection, hiring, training, supervision and on-going evaluation of staff.

• Advised residence community organizations and other student committees.

• Conducted Judicial Administrative Reviews and issued educational sanctions accordingly.

• Provided emergency on-call assistance, crisis intervention and follow-up.

• Served on department and university committees.

• Chaired the Staff Selection Committee - created and facilitated processes for staff selection and training.

• Managed Computer Lab.

•     Northeastern University. Boston, MA

       Assistant Resident Director - Department of Residential Life (8/96-7/98)

• Co-managed 2 residence halls, each housing 250-300 students. Specifically managed facilities issues.

• Supervised 15 staff members including selecting, training, crises response, and monitoring and supporting programs. 

• Supervised 2-5 Office Assistants.

• Worked with faculty and administrators in academic initiatives in honors hall.

• Planned academic related programs and tutoring options with student staff to meet the needs of honors students.

• Co-Instructed RA course and served on Staff Training Committee.

• Administered $5,000 programming budgets.

• Adjudicated discipline cases and levy sanctions.

• Managed Computer Lab.

       Coordinator of Educational Sanctions - Office of Judicial Affairs (9/97-7/98)

• Coordinated community service sanctions for students found responsible for violations of the student code of conduct.

• Revised the "Student Guide To Court" handbook.

• Coordinated the university's alcohol education program.

• Organized the selection and training of the university's Court Justices.

• Designed academic dishonesty programs including presenting seminars and an Academic Dishonesty Week.

• Prepared conduct database information.

• Maintained close contact with involved parties regarding judicial incidents and cases: students, faculty and staff.

       Graduate Assistant - Office of New Student Orientation and Commuter Services (6/97-8/97)

• Supervised 11-33 staff members. Oversaw daily placement and responsibilities of Orientation Leaders.

• Created Orientation Leader training schedule and provided ongoing training and evaluation.

• Assisted in spring and summer pre-service training workshops and programs (issues of diversity, alcohol and other drug use, acquaintance rape, commuter issues and social activities).

• Monitored, assessed, evaluated and re-planned weekly program presentations.